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FAQs

The below FAQs have been developed to help answer any questions that you may have. If you can't find an answer please contact us at LMPlay@leics.gov.uk

How can I check when Rehearsals or Lessons are due to take place?

To check when lessons, rehearsals etc. are due to take place please log into your SpeedAdmin account and click on the 'My Timetable' menu item.

The timetable will show a view of the current week. Please use the arrows, calendar view or dropdown list to change the week to any future or previous dates for the current Academic Year.

Any timetabled activity or lesson will be shown as a block of colour on the day / time that the activity is due to take place.

To view all dates that this activity is scheduled to take place over the year, please double click on the colour block to open up a new window. Within here there will be two tabs at the top. Please click on 'Date' to show the full year calendar. Dates where the activity or lesson is scheduled will be indicated by a blue circle over the date. (Please note that lesson dates and rehearsal dates may be subject to change during the year, so please check back regularly to see if anything has been updated).

LM Performance Group Rehearsal Dates 2022 / 2023

How do I log into my SpeedAdmin Account?

Click Here to log in to your Account. If you have forgotten your password click on the 'Forgotten your password?' link on this page and you will be sent an email to enable you to reset your password.

Please note that if you enter an incorrect password too many times that your account will be locked. If you have any problems accessing your account or require it to be unlocked please email music@leics.gov.uk for support.

How do I register more than one child on SpeedAdmin?

Registration for our Group activities and lessons etc. is made through our SpeedAdmin database. The system works by creating a Parent / Carer account called the 'Guardian' Account (you must be over 18 to set this account up) and a 'Student' Account, which is linked to the Guardian account. Once the Guardian account is set up (this is usually set up when registering the first child) you can add and link as many Student accounts as required. You should only set up 1 Guardian account.

You will receive log-in details via email to complete the set up of your Guardian account with a password. To add additional Student accounts please log into your account and click on the green + sign to register new student.

You also have the option of adding another Guardian account linked to the Student/Guardian so that any emails sent out regarding the Student can be received by both adults.

If you forget your password please use the password reset function on the log-in screen rather than creating a new account.

You can Login to SpeedAdmin Here

Emergency & Safeguarding Contacts during rehearsals

Saturdays
The Leicestershire Music Emergency Phone Number for Saturday rehearsals is 07871 571428. This number will be in use from 0900 – 1300 hrs on a Saturday.

Weekdays
The Leicestershire Music Emergency Phone Number for weekday rehearsals is 07936 349073. This number will be in operation during rehearsal times.

Designated Safeguarding Lead (DSL)
Sharon Jagdev Powell - 07936 349073

How do I Give Notice that I no Longer Want my Child to Continue?

If you no longer want to continue in your group you will need to provide notice through your online account using the 'de-register' menu.

Notice Period

  • Membership to stop at end of Autumn Term De-Register via your account by October Half Term
  • Membership to stop at end of Spring Term De-Register via your account by February Half Term
  • Membership to stop at end of Summer Term De-Register via your account by May Half Term

If you require any assistance with de-registering please click on the banner at the foot of the FAQ section: 'How to Give Notice Guide'

Please note that membership fees are still payable during the notice period. Click Here To view Full Terms and Conditions

How do I Pay?

Invoices will be sent termly. These will be emailed to the email address provided for the Parent / Carer at time of registration.

Payment is made via a credit or debit card using the link provided within the invoice email.

Payment terms are 14 days from receipt of the invoice and we will aim to send invoices out before the half term break during each term.

You are able to check for any outstanding amounts at any time by logging into your SpeedAdmin account where you will be able to see any outstanding amounts listed under the 'Charge State' menu located on the homepage. Payment can also be made from here in case you misplace the original email.

Reminders will be sent after 14 days. Failure to pay may result with your child's place being suspended until payment is made.

Please visit our Help With Costs page to check eligibility should you require any support with paying fees.

Who do I Contact About a Query with my Invoice?

If you have any questions regarding your invoice please email your query to lmfinance@leics.gov.uk

(Please note that if your query is regarding how to pay, invoices will be emailed to you during each term. Within that email will be a link to our online payment page, where payment can be made via a debit or credit card).

Is there any Financial Support Available to Help with Fees?

Depending on your household circumstances we may be able to help. Please visit our Help with Costs page to find out more by clicking here

What do I need to Wear for Concerts?

Generally the following dress for concerts applies unless otherwise notified

For Intermediate Strings, Junior Concert Band, Steel Pan Ensemble, Junior Percussion Ensemble, Charnwood Area Centre Students are asked to wear a t-shirt provided by Leicestershire Music for performances. In addition they should wear either black trousers or skirt with black tights or black knee-high socks and black shoes. We do not, of course, expect parents to buy black trousers etc especially, so if your school uniform is e.g. dark grey, this would be acceptable.

For LSSO, Concert Orchestra, Big Band, Intermediate Band, Flute Choir, Clarinet Choir, Senior Percussion Ensemble all students should wear smart all black. This is a black top, shirt or polo shirt with trousers or skirt, or a black dress and black shoes. Skirts and dresses should be an appropriate length for performing in and not too short.

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Partners

  • Arts
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    Music And Culture
    LCC
    LCC 2
  • Viva
    Philharmonia
    Darbar
    Soft Touch Arts
  • Bullfrog
    Awards for Young Musicians
    Orchestras Live
    Pedestrian
    Transformance Music
  • Spark Childrens Festival
    Leicester City Football Club Community Trust
    The Mighty Creatives
    MEHEM
    Leicester Symphony Orchestra
  • Royal Birmingham Conservatoire
    The City Classroom
    Bardi Symphony Orchestra
    Soundabout
    Drum & Brass

Partners

  • Arts
  • Leicestershire Music
  • Music And Culture
  • LCC
  • LCC 2
  • Viva
  • Philharmonia
  • Darbar
  • Soft Touch Arts
  • Bullfrog
  • Awards for Young Musicians
  • Orchestras Live
  • Pedestrian
  • Transformance Music
  • Spark Childrens Festival
  • Leicester City Football Club Community Trust
  • The Mighty Creatives
  • MEHEM
  • Leicester Symphony Orchestra