I don't know which group my son / daughter has been offered a place in..
Following our annual application / audition process, you will have been sent an offer of a place/ offers of places in our Ensembles - these are sent out in the last week of July every year. If you can't find this or need to check, please contact LSMS via LSMSPerformance@leics.gov.uk or call 0116 3050400.
If you didn't apply for a place / audition, you will not have received an offer of a place and should contact LSMSPerformance@leics.gov.uk.
My child would like to use the saturday transport but I'm not sure how to register for this.
When registering your child, complete the registration process and when asked if you wish to register for another group, repeat the process and select 'Bus' as the performance group and Instrument. When asked for a grade, please enter the Transport Route and stop that your child will be using. Transport Routes can be found here.
I'm in receipt of benefits and don't think I need to pay for membership - how do I let you know about this?
Follow the online registration process and on Step Five - Payments, choose Full Remission - then ensure that you send in a copy of your benefit entitlement to LSMS, Room G40, Leicestershire County Council, County Hall, Glenfield, LE3 8RA - or this can be scanned and emailed to LSMSPerformance@leics.gov.uk . You will need to send a copy of your most recent annual benefit statement - even if you have sent this information in previous years. We cannot apply a remission without proof of entitlement.
My son / daughter plays an Endangered Species Orchestral Instrument and hasn't played in an Ensemble before, how do I let you know about this?
Follow the online registration process and on Step Five - Payments, choose Endangered Species Discount. If you have any queries about the Endangered Orchestral Instrument Scheme, please let us know via LSMSPerformance@leics.gov.uk or call 0116 3050400.
When will I receive an invoice? How can I pay it?
Invoices will be generated and emailed out to Parents / Carers shortly after the beginning of each term along with details about how to make payment / set up payment details on their online account. The Autumn Term invoice is usually generated in early October.
I can't get the Online Registration Form to work!
If you are still having problems completing your online registration, please email LSMSPerformance@leics.gov.uk. Your childs offer of a place will not be affected by any problems registering.
I want to talk to someone to discuss the performance group offer that my son / daughter has received.
Queries regarding offered places must be made by email to Helen Fisher via Helen.Fisher@leics.gov.uk . We will do our best to resolve these quickly.
I don't want my child to appear on any photos / literature / website.
From time to time we take photographs or video/DVD recordings for publicity or archive purposes which may be published or used as display and publicity material on the Leicester-Shire Music Education Hub website, The Leicester-Shire Music and Cultural Trust website and / or brochures, leaflets and displays,, newspaper/magazine articles, and in recordings of public performances. If you do not give consent for this, please let us know by emailing lsmsperformance@leics.gov.uk and we will ensure that your child is not included in these things.
